![]() Please send a screenshot showing where the problem is, it often helps us understand. Please explain the scenario and write the step by step process to our support team( we are trying to find the issue and fix the issue as soon as possible. Still, if you are facing any issues, please write to we are happy to help you. Or Please check: If you are trying to decrypt the someone’s AxCrypt encrypted file, then you needs the someone’s file password which was used for file encryption. Please note that we cannot provide support beyond this If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from and read of how to use it at. If it was encrypted before the password reset, then you have to remember the password or use AxBruteForce tool to recover the encrypted files. Please check whether the files which you are trying to decrypt are encrypted recently or before the password reset? Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file). Please check: If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.įor example: Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Otherwise, Without file password nobody to decrypt the encrypted file. If you know the file password(which was used in the file encryption process) to decrypt/open the encrypted file. Still, you can open/decrypt the encrypted files with the original file password(which was used in the file encryption process). AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
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